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Seamless
OEM Process

Product
Solutions

Engineering
Solutions

Manufacturing
Solutions

Service &
Support
Solutions



We improve service and support - with the action and speed you need

Roche Diagnostics Ltd. and OEM Instrumentation is committed to offering friendly, timely and efficient first-class service and support to customers worldwide. We sustain agile and healthy customer relationships and contribute to their education, training, and support.

Our Global Service & Support organization offers

Expert field service engineers for hardware and software products
Application specialists for assay related questions
Specialized customer trainers and hotline operators for telephone support
Efficient system installation
Customer training
Fast and reliable resolution of problems that might arise

Our Remote TeleService organization offers

Remote HelpDesk: real-time support via screen sharing
Remote Monitoring and Services with preventive, proactive and predictive support

Your Service Contacts

For specific Service & Support questions, please contact a service representative in your country. For a list of all Roche office addresses, please click here.

For our OEM Service Solutions please click here
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